Customer Service Leader

Job description
We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
· Willing to support customers every time they need.
· Develop training plans for your team members.
· Team leader experience: at least 2 years, team size from 10
· English or Chinese: fluently
· Experience with e- commerce/logistic industry or relevant industries.
· Willing to travel as needed to meet clients and attend events for renew, upsell, …
· Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
· Monitor and improve processes to improve KPIs, customer experience, and work productivity.
· Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
WHY WILL YOU LOVE WORKING HERE?
· 13 + 14th bonus
· Annual trip
· Insurance full gross salary
· Base salary: negotiable (20- 30 gross)
· KPI bonus
· 15 days annual leave

Cập nhật gần nhất lúc: 2024-06-08 02:15:03