Customer Service Leader (E-Commerce)

We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
YOUR SKILL AND EXPERIENCE
• Experience with: e- commerce
• Develop training plans for your team members.
• Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
• Monitor and improve processes to improve KPIs, customer experience, and work productivity
• Team leader experience: 2 years, team size from 5
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
• English or Chinese: fluently

• Work under pressure.
• Fast learning and problem solving skills for early stage start- up.
• Understanding how and the organizational model of call center system, telesales
• Ability to listen to understand English or Chinese, good communication.
• 2+ Years of Experience in a Customer Service Leader position in the beverage industry
• Experience or knowledge of e- commerce is an advantage.

• 13 + 14th bonus
• 15 days annual leave
• Insurance full gross salary
• Annual trip
• KPI bonus
• Salary: nego (20- 30M gross)

Cập nhật gần nhất lúc: 2024-07-03 09:15:03