Customer Service Leader (E-Ecommerce)

Develop training plans for your team members.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.

Experience with e- commerce/logistic industry or relevant industries.
English or Chinese: fluently
Team leader experience: at least 2 years, team size from 10
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
Willing to support customers every time they need.

13 + 14th bonus
Annual trip
15 days annual leave
KPI bonus
Base salary: negotiable (20- 30 gross)
Insurance full gross salary

Cập nhật gần nhất lúc: 2024-09-08 19:30:03