Customer Service Leader / Logistics Company

· Review and improve customer service processes to enhance efficiency and client satisfaction
· Prepare weekly/monthly reports on customer service performance
· Build and maintain strong relationships with key clients
· Coordinate with internal departments (e.g., Sales, Operations, Documentation, Accounting) to ensure accurate and timely service delivery
· Train and onboard new customer service staff
· Maintain up- to- date knowledge of company services and procedures
· Supervise and support the customer service team to ensure high performance and compliance with company standards
· Monitor team performance through KPIs and provide regular coaching and feedback
· Handle complex customer issues and escalations professionally and promptly

· Experience in handling Import & Export Cargo, knowledgeable about MNF, ENS, AMS, ISF files
· Excellent organizational and multitasking abilities
· Ability to handle pressure and resolve conflicts efficiently
· Minimum 3–5 years of customer service experience, preferably in logistics/forwarding
· Strong communication and interpersonal skills
· Knowledge of airfreight, sea freight, logistics…
· Previous supervisory or team lead experience is an advantage
· Proficient in Microsoft Office; experience with forwarding software is a plus
. Good command of English (spoken and written)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-11-14 20:20:02