Customer Service

Clarify the customer&039;s complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Understand and deliver business strategies and improve customer services through the execution of self- service
Provide solutions to recovery service, and improve customer satisfaction
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
WORKING TIME:

Rotating shifts 8 hours/day (7am- 12am)
6 days/week

2- 3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
Fast learning and open to change.
Teamwork, time management, and data analyst skills
Good communication in English and negotiation skills
Basic analytical skills to keep track of performance

Annual Leave: 12 days
Employee discount
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
Competitive compensation scheme including an annual performance bonus
Provide budget for Laptop purchasing
13th- month salary
Bi- annual Performance Review

Cập nhật gần nhất lúc: 2026-07-06 18:15:02