Customer Service Manager

As the Customer Service Manager, your responsibilities will include:
● Designing customer loyalty programs to enhance revenue and improve client retention;
● Staying up- to- date with advancements in the customer service field to implement relevant improvements and strategies.
● Analyzing statistics and preparing accurate reports for performance evaluation;
● Establishing customer service policies and procedures to streamline operations;
● Developing service procedures, policies, and standards to uphold quality;
● Providing oversight to the customer service teams, ensuring their effective performance;
● Enhancing the customer service experience to foster customer engagement and drive organic growth;
● Training and managing Customer Service Assistants and Representatives, fostering their professional development;
● Interacting with customers daily, addressing inquiries and guiding them towards relevant services;
● Maintaining accurate records and documenting customer service activities and discussions;
● Setting customer satisfaction targets and collaborating with the team to consistently achieve them;

● Advanced troubleshooting and multi- tasking skills;
● Customer service orientation.
● Excellent knowledge of management methods and techniques;
● Experience in providing customer service support;
● Education: Bachelor’s Degree in business administration, communication, or a related field; provides a solid foundation in customer service concepts and practices;
● Working knowledge of customer service software, databases and tools;
● Ability to think strategically and to lead;
● Awareness of industry’s latest technology trends and applications;
● Experience: Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager;
● Strong client- facing and communication skills;

● Company trip, team building;
● Work from home: 3 days/ month;
● Advantage benefit: Receive 10 hours/month of in- house cleaning services through Btaskee, help you to prioritize relaxation and self- care.
● Package Salary: 13 months of salary;
● Premium health care Package for all employee;
● Annual leave days: 12 days/year;
● Competitive salary in line with experience and capability;
● Social, health & unemployment insurance ;
● Performance reviews twice a year;

Cập nhật gần nhất lúc: 2024-10-20 21:20:02