Customer Service Manager (Csm - Foreigner)

Job Description:
The Role of Customer Service Manager (CSM):
The Customer Service Manager is the key contact between the customers in the Industrial Parks and the Infrastructure Business Enterprise. The main task and responsibility of CSM is to keep in touch regularly with customers to visit, survey, receive information and opinions from customers about Industrial Parks’ operation management services and manage the handling of customers&039; problems on schedule, at the same time identify and evaluate the customers’ satisfaction to improve the service quality and create added value for the Industrial Parks.
Responsibility:
- Set up plans and the IP’s customers services programs periodically and make periodic evaluation reports accordingly.
- Identify and assess customers’ needs to achieve satisfaction
- Propose the customers’ data management system for the customer service
- Propose the overall plans and solutions to improve the service quality.
- Build a good and reliable impression of the customer service in front of the customers
- Perform directly the works of contacting, meeting daily with the customers to exchange, receive information, opinions, complaints from the customers and control the handling process.

Job requirements:
- Having knowledge or experience in Industrial Real Estate field, investment regulation, enterprise law is preferred.
- Strong phone contact handling skills and active listening.
- Minimum 3 years experience in customer service position.
- Dynamic personality, can act as an external relations officer.
- Good presentation skills in front of the client conferences.
- Europian, English native speakers. Candidates who can speak Korean, Japanese, and Chinese are preferred.
- Excellent communication skills directly to the customers, flexibly problems solving ability.
Job location: base in Ha Noi but need to move oftenly to provinces where Viglacera’s IPs located when necessary.
Benefit:
- Salary: Negotiable
- Traveling domestically or abroad once a year.
- Great benefit policies, attractive remuneration regime….
- Quarterly bonus and annual bonus according to business results.
Contact: Mrs. Phuong Anh
Address: 2nd Floor, Viglacera Tower, No.1 Thang Long Boulevard, Hanoi, Vietnam
Quantify: 01 person
Viglacera Real Estate Company

Quarterly bonus and annual bonus according to business results

Great benefit policies, attractive remuneration regime…

Traveling domestically or abroad once a year

Cập nhật gần nhất lúc: 2022-11-25 22:32:04