Customer Service Manager (Focus on Ocean Freight)

- Liaise with customers on the standard operating procedures
- Review & approve changes of work processes before escalation to line Manager
- To implement corrective actions and preventive measures for immediate service recovery
- Promptly handle customers / team escalations
- Joint customer visit to resolved operations issue when necessary
- Lead the Customer service team for Sea freight – Key Account
- Conduct recruitment exercise for officer / executive position when needed
- Prepare and manage customer key operation performance reports
- To co- ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review the profit & loss of each shipment
- Provide related training to new staff assign to the team

- DGR trained will be an advantage.
- Possess excellence communication and interpersonal skill.
- Min. 10 years – experience in freight forwarding with sea freight operation route to US- EU
- Experienced in filing AMS, AFR, ACI, working and building SOP for VIP accounts.
- Pleasant personality and a good team player.

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Cập nhật gần nhất lúc: 2024-03-14 09:51:49