Customer service manager

Improve customer service experience, create engaged customers and facilitate organic growth
Ensure SKUs information, pricing are updated on company system
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilize assets to achieve qualitative and quantitative targets
Keep accurate records and document customer service actions and discussions
Take ownership of key customer accounts, handle customers issues and follow problems through to resolution
Maintain an orderly workflow according to priorities
Set a clear mission and deploy strategies focused towards that mission
Analyze statistics and compile accurate reports

- Proven working experience as a Customer Service Manager
- Customer service orientation
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Ability to think strategically and to lead
- Advanced troubleshooting and multi- tasking skills
- Strong client- facing and communication skills
- Working knowledge of customer service in furniture or manufactory
- Experience in providing customer service support
Experience:
- 3 years and above

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-03-08 17:10:23