Customer Service & Marketing Manager

- Build, implement, and manage processes that optimize customer experience and sales operations
- Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology
- Document all interactions with clients to build customer service policies
- Responsible in the overall management of a national service partner network, technical support, call center, spare parts management, showroom and solution centers.
- Generate detailed reports on customer interactions and sales performance Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost.
- Fire, hire, and train as needed to achieve company targets
- Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and manage team members to achieve
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- Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication, and guidance.
- Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with regional direction.
- Increase the quality & efficiency of customer service through process improvements and policy formulation to be more competitive in the market

Qualified candidates will have:
- Mandatory requirements:
- Bachelor&039;s degree in field.
- English fluency, both written and spoken.
- Work experience in customer services.
Desirable requirements:
- Demonstrated ability to problem- solving skills and logical thinking
- Natural curiosity to innovate and willingness to try new things
- Proven working experience as a Sales Manager/ Retail Manager or similar position; proven history of KPI over- achievement
- English is highly preferred
- Very analytical and strong problem solving skills
- Ever increasing responsibilities from previous work experience
- Strong communicator with a collaborative mindset
- Works well under pressure

- Thu nhập từ 25tr- 35tr

Cập nhật gần nhất lúc: 2024-03-16 01:20:27