Main responsibilities
Manage customer data and orders on CRM.
Collaborate with the Customer service staff/Sales Admin to complete orders as the company&039;s procedure (This task will be trained later).
Receive customer inquiries from the Marketing team and consult with international ones (entrepreneurs, multi- national corporations, etc.) based on their needs for corporate services related to start- ups, bank account opening, etc. via email, live chat, and phone calls in English.
Maintain customer relationships.
Present, promote and sell services to prospective customers to meet individual monthly targets.
Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department.
Other tasks assigned by Team Leader/Head of Department.
Requirements
Proactive attitude, hardworking, able to work both independently and within a team, able to multitask
Excellent knowledge of MS Office
Familiar with documentation and CRM system
At least 1 year of work experience in related fields such as Sales, Customer Service, Service Consulting Corporate Services, etc.
Fluent in English
Having a basic knowledge of Economics, Finance, or International Banking is an advantage
Highly effective teamwork spirit, time management, organizational, negotiation and problem- solving skills
Bachelor&039;s degree in English Linguistics, Economics, Banking, Business Administration, Business Laws, etc.
Benefits
Social insurance, Health insurance, and Unemployment insurance (Vietnamese Law).
Flexible working time, 7 hrs/day, Mon- Friday.
A professional, dynamic, international working environment.
Salary review.
Bonus on National Holiday, Birthday + Year- end bonus based on performance and business results.
Annual Leaves: 12 days + birthday leave + seniority leave.
Annual health check- up.
13th- month salary.
Team- building, Company trip, Christmas, Charity, Year End Party, Mid- autumn, etc.
Private healthcare package (PVI) for employees for 1 year or more.
Internal training & career development opportunities, and external L&D budget sponsorship.
