If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.
Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.
With a customer- centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.
CUSTOMER SERVICE PROCESSOR- NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG- NIGHT SHIFT
Working hours: 21:00- 06:00, 23:00- 08:00 or 00:00- 09:00
JOB RESPONSIBILITIES:
Resolve client complaints and inquiries within the designated scope.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Handle emails/calls from customers and company partners.
Perform additional duties as assigned by management to support departmental and organizational goals.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
REQUIREMENTS:
Fluency in English (work with partners and banks in the US).
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Proficient in Microsoft Office.
Good communication and negotiation skills.
Proficiency in meticulous attention and focus on every detail.
Minimum of 6 months&039; experience in customer service or related positions.
WE CAN OFFER:
Work in a foreign- friendly and professional environment.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
Separate resting area during lunch break.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Annual regular health check- ups.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Training on software usage such as CRM, ZOOM as required by the company.
The company provides all the necessary work equipment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Full participation in social insurance according to government regulations.
JOB DETAILS:
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Employment type: Full- time (Night shift).
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:00- 06:00, 23:00- 08:00 or 00:00- 09:00, 5 days/ week (working by US business hours).
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
