Customer Service/ Nhân Viên Chăm Sóc Khách Hàng - Night Shift- Fulltime Cố Định - 14 MIL [HCM]

Working hours: 22:30 – 07:30

Handle emails/calls from customers and company partners.
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Perform additional duties as assigned by management to support departmental and organizational goals.
Resolve client complaints and inquiries within the designated scope.

Proficient in Microsoft Office.
Minimum of 6 months&039; experience in customer service or related positions.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Proficiency in meticulous attention and focus on every detail.
Good communication and negotiation skills.
Fluency in English (work with partners and banks in the US).

The company provides all the necessary work equipment.
Full participation in social insurance according to government regulations.
Working environment: young, dynamic, productive & speed- focused with various departments and over 40 employees.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Annual regular health check- ups.
Separate resting area during lunch break.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Training on software usage such as CRM, ZOOM as required by the company.
High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
Work in a foreign- friendly and professional environment.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Team building activities and a 13th- month salary based on the company&039;s business performance.

JOB DETAILS:

Industry: Financial services in the US market (No insurance, No lending).
Working hours: 22:30 – 07:30, 5 days/ week (working by US business hours).
Employment type: Full- time (Night shift).

Cập nhật gần nhất lúc: 2024-04-19 17:50:24