Customer Service Officer

- Collaborate with team members to find suitable solutions.
- Have a comprehensive understanding of the products or services offered by the organization.
- Ensure timely resolution of customer queries through effective follow- up.
- Address customer inquiries, process requests for order adjustments, and meticulously record issues or concerns for subsequent email communication.
- Provide regular reports to the Customer Service Lead (CSL) on a scheduled basis.
- Collaborate with team members and various departments to update customers on order status and address any issues related to order placement and shipping. Ensure service quality and timely delivery in accordance with Terms and Conditions and company policies.
- Follow up on invalid orders, providing customers with updates on order status, addressing missing information, and resolving issues related to stocking and delivery.
- Adhere to communication procedures, guidelines, and policies.

- Familiar with CRM Systems
- Microsoft Office
- Ability to multi- task, prioritize, and manage time effectively
- Work- management
- Experience in Customer Service /Fulfillment & Logistics is a plus
- Maintain a courteous and calm manner at all times to de- escalate stressful situations
- Bilingual language skills, and partage skills is a plus, especially English.

- Working in a young and dynamic Start- up environment with friendly colleagues;
- Salary: 6,500,000 VNĐ/month
- Work hard, play hard. Festival fund, lunch break, monthly birthday, annual vacation;

Working time:

+ Work at the office for 2 days each week.
+ The required working hours at the current time are from 2:00 PM to 6:00 PM and from 8:00 PM to 12:00 AM
+ Work according to assigned shifts

Address:

Number 9 Hoa Hue, Phu Nhuan, HCM.

Cập nhật gần nhất lúc: 2023-12-16 17:30:40