Customer Service Officer

1. Handle requests and complaints from Call Center and social media interaction:

• Receive and respond all inbound inquiry by phone, email, Facebook, chat and others as needed.
• Coordinate with relevant departments to verify and solve customer’s complaints and requirement
• Check the availability of product in warehouse or store, approve the order on the system to deliver to client.
• Follow up with SOS order to ensure it’s done on the system conducted by pharmacist
• Support Marketing team in calling client when they are winner for lucky draw scheme.
• Check and process ecommerce orders from customers
• Report to Supervisor and Manager for any abnormality
• Other duties assigned by Supervisor or Manager
• Update client complaints on AX system to promptly report to Manager processing those cases.

2. Support stores and other departments in matter related to Customer Service

3. Shift-based working time, 1 day OFF per week

1. Education: Vocational College Training Diploma or above.

2. Major: Business Administration, English language, Customer Services, Pharmaceutics or other relevant fields

3. Good English

4. Computer usage ability: All usual Microsoft office programs