Customer Service Officer - Contact Center

About UOB
About the Department
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values- Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Responsibilities
• Maintain detailed records of client interaction to improve quality of information available.
• Provide information on services offered by the bank to enhance customer relationships.
• Use call/contact control techniques to provide efficient, high- quality interactions with customers.
• Identify and respond to customer needs accordingly.
• Update and perform on- line maintenance on system terminals as per customers&039; requests.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Process financial entries and adjustment on customers&039; accounts if necessary.
• Reports to the Team Leader / Supervisor.
• Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image.
• Manage challenging customers professionally and provide after sales service, where applicable.
• Provide professional, friendly, and high- quality customer service & sales for each point of contact with the customer.
• Ensure effective and timely follow- up as promised to customers.

Requirements
• Working knowledge of specialized products, systems, and services.
• Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
• Good understanding of the bank&039;s customers, product, and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
• Assertive and able to manage in situations where there may be limited information.
• Previous experience in a call center would be an added advantage.
• Holds at least Diploma or Degree in any field.
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi- task.
• High level of listening and comprehension skills. Able to probe for required information from customer.
Apply now and make a difference.
Be a part of UOB Family

Healthcare Insurance Policy
Chăm sóc sức khoẻ
Annual Health Check- Up Program
Thưởng
Performance Bonus, Annual Salary Review

Cập nhật gần nhất lúc: 2024-12-06 22:40:03