Customer Service Officer Indochina Plaza Hanoi

Major duties and responsibilities:
• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.
• Handle all incoming and outgoing telephone calls in a professional manner.
• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.
• Record all activities during the shift, highlight and report any unusual/ outstanding issues.
• Maintain building administration record, update & filing systematically.
• Compile Weekly Report and other relevant record/ report as required by Head of CS.
• Assist the operations flowing smoothly and consistently according to SOPs.
• Ensure all equipment and facilities are maintained and well keeping at all times.
Organization relationships:
• Reports to Operations Executive, Property Manager. Coordinate with all departments.

Job Requirement:
• Age: 22- 27
• Be a problem solver and a team player as well as be able to work independently;
• At least 06- mont- experience working as a receptionist/ customer service in big holtel/ shopping mall/ building IS A MUST
• Good working experience in MS Office applications, especially Word and Excel.
• University/ College degree of English/ Hospitality/ Tourism;
• Ability in communication in both Vietnamese and English;
• Customer service oriented, interpersonal, considerate, cooperative, well organized;
Job Benefit:
• Annual leave, holidays and company vacation;
• Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;
• Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.
• Language for Applications: English (Good at writing, reading)
• Annual salary increment, 13th month salary;

Lương: 9- 10mil/month

Chế độ BHXH full lương; Chế độ BH sức khỏe- bảo lãnh viện phí; ngày nghỉ Lễ Tết

Được khám sức khỏe hàng năm; nghỉ mát theo chế độ của công ty

Cập nhật gần nhất lúc: 2024-03-17 13:05:41