Customer Service Officer (Lễ tân tòa nhà)

SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:

Assist residents to call taxi express delivery service;
Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
Provide basic project information if required;
Track and update residential information;
Receive and deliver mail magazines packages to residents or resident&039;s mailbox;
Coordinate with other departments such as accounting, engineering, hygiene and security;
Verify and confirm the property movement registration in out from residents/ tenants;
Follow residents’ repair request;
Do the cashier’s tasks if required;
Maintain clean and tidy workplace;
Assist residents/ tenants with temporary residence registration with local authorities if required;
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
Keep tracking of the cases until it is resolved;
Support residents/ tenants to register water usage norms;
Receive and timely transfer external phone calls to the individual or department involved;

Report:

Daily task notes;
Daily checklist for front office;

Other tasks:

Coordinate with other departments in daily activities and events, etc;
Perform all other duties assigned by line manager;

Communication skills:

Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;

PC skills:

Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;

Experience:

At least 1 years experience in related fields;

Foreign Language:

Communication English.

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Cập nhật gần nhất lúc: 2024-03-18 17:15:48