Customer Service Officer – SC VivoCity Shopping Mall

Build good relationship with shoppers to give them the best service as well as smooth experience when shoppers are visiting the mall.
Prepare daily reports;
Attend to shoppers’ enquiries;
Provided administrative support;
Undertake ad hoc projects and responsibilities that may be assigned from time to time.
Providing mall concierge services which include attending to tenants and shoppers’ queries;
Assisting in customer loyalty programs, mall redemption programs and the sale of shopping vouchers;
Worked and coordinated with other teams to run smoothly day to day operation of the mall;
Managed incoming calls to ensure customer’s queries, and answer promptly and professional;
Managed Lost and Found Items, Child Lost, Wheelchair service...;
Provided solutions to solve customer’s issues;
Provided mall information and free services to shoppers;
Assist in advertising & promotions activities such as managing mall&039;s Loyalty Program, gift redemptions, gift vouchers es and all aspects of support.

Good command both of English and Vietnamese writing and speaking skills
Bachelor’s degree
Computer skills with proficient in software programmers including but not limited to Microsoft Word, Excel and PowerPoint.

• Company trip once a year + Joining party
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2024-04-03 11:24:36