Customer Service Online

Overview:
You turn leads into members. You book trials, drive show ups, and keep members engaged in Primal’s group classes.
What You Will Do:

Lead follows up: Call, DM, and text new leads within minutes. Log every touchpoint.
Daily reporting: Update lead sheet, show up rates, before end of day.
Community touchpoints: Engage members in WhatsApp and in- app, promote events and challenges.
Trial booking: Offer the right class,send reminders, reduce no shows.

Core KPIs:

Speed to lead and daily outreach volume
Response time to member inquiries
Trial booking rate and show up rate
Referral leads generated

What You Bring

Follow through: Organized, persistent, comfortable working targets and deadlines.
Tools: booking systems, Google Sheets, WhatsApp Business.
Experience: 1 year in sales or customer service. Fitness or hospitality is a plus.
Availability: Able to work some evenings and weekends.
Communication: Clear, confident, and friendly in Vietnamese and English.

What You Get

Complimentary membership and wellness perks
Growth path to Client Relations Manager
Competitive base plus commission tied to sales and retention
Training, scripts, and coaching to help you win

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-10-29 20:55:03