Customer Service Part-Time

RESPONSIBILITIES

Issuing customer receipts and processing scans of contracts submitted by sales department
Collecting attendance reports of students & arranging schedule with Program Director and teaching department
Maintaining positive & sustainable relationships with current customers (parents & students) for re-enrollments.
Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
Managing retention and student customer satisfaction
Maining reporting system related to contracts, groups, school class feedback system
Collecting payments via POS/mPoS based on sales team request
Answering hotline calls/inbox chat messages within the set response time
Greeting customers and providing all the needed info like booklets, brochures

JOB REQUIREMENTS
- Working hours (afternoons & evenings)
Saturday 5PM - 9PM / Sunday 1PM - 9PM
Tuesday 7PM -9.30PM / Thursday 6.30PM - 9 PM / Friday 6PM -8.30PM /
- Excellent communication skills
- Fluent in Vietnamese and intermediate or higher level of English
- Proven experience/knowledge and high interest as a Client Relationship oriented person
- Problem-solving skills & attitude
- Aptitude for fostering positive relationships with current customers and new customers
- Customer-oriented mindset

Cập nhật gần nhất lúc: 2023-01-14 12:32:04