Customer Service Representative

CÔNG TY TNHH CORSAIR MARINE INTERNATIONAL
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
2 - 3 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Manage and monitor customer satisfaction during and post build

Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location…
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue work order for related teams

Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Ensure material cost and labor cost are recorded against each boat order.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.

Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Record “solutions” in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Record costs against all cases for reporting purposes
Provide customers with support by using the internal knowledge of the management team to help solve issues
Present cases to managers for review, instruction and approval

Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences

Generate reports per request of BOD.

Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.

Yêu cầu công việc

Personal skills, time management skills and task management skills.
Fluent in Vietnamese and basic English.
Ability to work in multicultural teams
Eyes for details and good organization skills.
Knowledge of html is a plus.
Major in Business Administration, Accounting, International Business, Commerce... .
High sense of discipline and confidentiality.
Can- do attitude, urge in learning and development, especially in adapting new software and systems.

Quyền lợi

Chế độ bảo hiểm, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-25 20:30:03

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Bạn đang xem tin Customer Service Representative - Mã tin đăng: 4595186. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi
Quy mô: 500 - 1000
Trụ sở: Số 7 đường Gò ô Môi - Phường Phú Thuận - Quận 7 - TP Hồ Chí Minh

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
2 - 3 Năm
Trình độ yêu cầu
Đại học
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
22/09/2024
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