CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative (CSR) at Ly Gia Vien plays a vital role in ensuring a smooth customer experience from post- deal closure to full account activation. In addition to managing onboarding, CSRs handle key sales support tasks including quotation creation, contract processing, and PO coordination. This dual- function role bridges client communication, internal execution, and administrative accuracy to deliver excellent customer service and operational continuity.
- Client Onboarding & Project Management:

Track onboarding milestones and ensure a timely go- live.
Lead the onboarding of new clients post- sale, acting as the primary point of contact.
Coordinate delivery, installation, and training schedules with logistics, consultants, and product teams.

- Quotation, Contract, and PO Administration:

Collaborate with the legal/contracting team to generate customer contracts and follow up on approvals.
Prepare and send formal quotations based on pricing guidelines and product configurations provided by the Business Development Representative or Account Executive.
Ensure documentation is complete, accurate, and logged in CRM/ERP (Salesforce/SAP HANA Growth/Oracle NetSuite).
Receive, verify, and process purchase orders from clients.

Customer Relationship Support:

Address customer concerns or inquiries related to delivery, contract status, or documentation.
Provide proactive updates and clear communication throughout the onboarding and fulfillment stages.
Escalate any issues or delays to the appropriate internal stakeholders.

- Internal Collaboration & Reporting:

Maintain up- to- date records of onboarding status and client documents in CRM.
Liaise with finance, warehouse, and sales teams to ensure orders are fulfilled smoothly.
Prepare the account for seamless handoff to Account Executive for long- term relationship management.

Professional communication and organizational skills. Fluent in Vietnamese; working English proficiency is a plus.
Proven 2- 4 years of experience in Customer service, Sales support, or Clients onboarding.
Familiarity with the culinary, hospitality, or kitchen equipment industry is an advantage.
Strong administrative skills with accuracy in handling contracts, pricing, and orders.
Experience with CRM and ERP systems (Salesforce, SAP HANA, or Oracle NetSuite preferred).

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Cập nhật gần nhất lúc: 2025-08-10 15:15:02