Customer Service Representative

Handles customer inquiries through the use of online media/phone. Assesses individual issues and takes appropriate actions that customers need are met. Understands standard operating procedusres nd delivers service that is according to the quality standards set by the company. Escalates system anomalies and general issues faced by the customerrs to the relevant party. Requests for information at the start and the end process through Live Chat, outbound calls, email, and other authorized communication tools such as MSN, Skype, and Yahoo messenger. Coordinate with Payment Team reagrding customers pending cases such as deposit and withdrawal transactions. Complete logs, records, and daiy shift reports.

Cập nhật gần nhất lúc: 2024-03-09 16:45:30