Customer Service Representative

Provide general customer service including order status, tracking requests, etc.
Processing Purchase Orders/Sale Orders, Customer inquiries.
Support other supply chain activities
Ensure that all customer complaints are addressed and communicated to team members.
Perform other duties as assigned.
Work through part shortages list and communicate late deliveries to customers via email, phone and or customer portal as needed by customer.
Preparing weekly and monthly sales reports.
Striving to meet and exceed sales goals.
Monitor customer daily shipment requirements and prepare Out Bound Deliveries (OBD’s) in SAP system.
Work with quality and management team to issue customer RMAs.
Work with production planner on customer demand.
Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates.

- Must be able to multitask and process information at a very detailed level.
- Self- motivated and able to take the initiative to complete tasks quickly and independently.
- Experience with SAP database software preferred.
- Bachelor&039;s degree in a related field required.
- Experience in manufacturing customer service preferred.
- Excellent verbal, written, and interpersonal communication skills inVietnamese and English.
- Strong PC skills, especially with MS Word, Excel and Outlook.
- At least 2- 3years of experiencein a relevant position

- Đồng phục
- Công tác phí
- Nghỉ phép năm
- Tăng lương
- Chăm sóc sức khỏe
- Phụ cấp
- CLB thể thao
- Du Lịch
- Chế độ bảo hiểm
- Laptop
- Xe đưa đón
- Chế độ thưởng
- Đào tạo

Cập nhật gần nhất lúc: 2024-06-08 21:50:06