Customer Service Representative (Chinese speaking)

🚀 Key Responsibilities:

Communicate the latest Alibaba updates, news, and events to customers promptly.
Develop short- term and long- term service plans aligned with company sales targets, including resource allocation, staff training, and process improvements.
Analyze advertising campaign performance data to provide actionable insights for customers.
Conduct research on customer experience best practices, methodologies, and tools within and beyond the e- commerce industry.
Collect and synthesize customer feedback to identify needs and improvement opportunities.
Gain comprehensive knowledge of Alibaba.com account operations to provide expert guidance.
Consult and train customers on account management via Zalo, email, phone, and other communication channels, ensuring optimal account performance.
Act as a translator for managers in meetings or discussions when required.
Lead customer excellence projects, programs, and initiatives to enhance customer experience across all touchpoints.
Collaborate with cross- functional teams to align customer experience strategies and enhance overall service delivery.

🎯 What We Look For

Knowledge of Alibaba.com operations is a plus
Fresh graduate candidates with passion and willingness to learn are welcome.
Ability to multitask and thrive in a fast- paced environment.
Strong communication, problem- solving, and organizational skills.
Fluent in Mandarin Chinese (HSK5 or above) and English (written and spoken).

✨ What We Offer

Social insurance joined with full gross salary
Working time: Monday – Friday ; from 8:30AM to 5:30PM
Working with a dynamic environment, professional clients
Participate in company trips, YEPs, and attractive program events
Working location:
HCM office: Sala Urban Center, No. 21- 23, B4 street, An Loi Dong ward, Thu Duc city, Ho Chi Minh city

Cập nhật gần nhất lúc: 2025-07-20 08:25:03