Customer Service Representative Crown Worldwide Ltd.,

COMPENSATION AND BENEFITS:
• Online training system available.
• Salary: Competitive salary
• Trade Union Benefit: Wedding, Give birth, Birthday Gift, Tet Gift…
• Compulsory insurance will be borne by company
• In and outpatient Insurance (maternity, surgeon, 24/24 accident Insurance,)
• 13th monthly salary/ attractive monthly performance bonus.
• Working hours: Monday to Friday.
• 16 annual leave days per year plus extra company holidays (Chris mast leave…)
• Take part in yearly CSR activities.
JOB DESCRIPTION:
The RMS Customer Service Representative (CSR) for Crown Worldwide is the person who interacts with the client on a day- to- day basis. They are the compassion and the voice of Crown Worldwide and therefore require a certain level of patience to be successful in serving clients and in ensuring the highest scores for RMS TQQS ( RMS System). The main responsibilities that would be expected fall under the following areas and include related new tasks if not mentioned here.
Daily Tasks:
• Check Exceptions on the system and fix them by the end of the working day.
• Handle any Work Orders/Service requests/all questions or complaints from clients promptly.
• Manage the documentation of RMS Customer Service in scientific and professional order and indexing.
• Support Sales Team members when they need general information of the accounts.
• Communicate with the Warehouse Manager to process Work Orders correctly.
• Update Account Information in the account in the system, such as Authorized Signatory Form, changes in company name or business address.
• Email Job Schedule to in charge persons, upload all work orders created in the day into RS Mobile scanners for supervisors’ proceeding their tasks the next day.
• Create system invoices for clients.
• Corporate and give timely support with supervisors and Team with advice and correct information on the service requests from clients so that they can complete their tasks successfully.
• Uploading and/or updating box information details into the account for clients as needed.
Billing/Invoicing: Monthly & Quarterly
The billing/invoicing process will be performed at the end of the month and during the first four days of the following month. Invoicing Accuracy and On time invoicing are the two critical factors in Invoicing KPIs as per the RMS TQQS. During billing/invoicing process, CSR will perform the following tasks:
• Double check on the accuracy of Work Orders and services provided to clients during the month.
• Adjust the billing amounts if there is any difference from the system invoice and recorded figures in reality.
• Upload invoices and distribute invoices to GP system for Accounting’s process.
• Create manual invoices for services whose rates are not available in the Account Transaction.
Reporting Activities:
• Generate inventory reports for clients when they have requests.
• Report to Manager related to RMS accounts.
• Timely report to Manager on any requests or problems from clients that goes beyond CSR’s knowledge or authority to deal with.
Crown Core Values:
• Caring
• Sharing
• There
• Determined
• Open- minded

Job Specific Competencies:
• Personal Organization
• Quality Mindset
• Global Perspective
• Problem Solving/Analysis
Aptitude, Experience and Qualifications:
• Customer Service Oriented
• Good written and oral presentation skills.
• Vietnamese preferred
• English speaking and writing fluently.
• Meticulous and accuracy.
• Have at least 2 years of experience in Customer Service.
• Love to work with figures, data checking, experience in Database Management on system and Excel.
**Kindly submit your application documents include:
Letter of Application in English
Curriculum Vitae in English with salary expectation, available starting date.
THANK YOU AND WE ARE WAITING TO SEE YOU SOON.

13th Month Salary, Bonus.

Health Care, Dental Care Insurance; 24/24 Accident Insurance.

Training iLearn Resources with variety of fields.

Cập nhật gần nhất lúc: 2024-03-21 11:40:51