Customer Service Representative (Export Doc)

(*). Main Purpose of the Role:
The individual will also be required as needed to align / coordinate with other departments/ colleagues to fulfill the customer’s requirements… or other assignments from CS Hai Phong/ Da Nang Manager.
This position is responsible for addressing customer requirements and expectations by providing products and service information; resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI.
(*). Major areas of responsibility:
• Handling inquiry from customs; following with GSS team to satisfy customer&039;s inquiry.
• Solving pending / arising problem until cargo release at dest.
• Catching inquired KPI .
• Ensuring high level documentation process: issue draft BL, final BL, releasing OBL, arranging tlx release, ect..
• Fulfill other tasks as assigned by the Head of Key Customer Service – Vietnam.
• Respond to customs phone call inquiry.

Yêu cầu công việc

• Minimum 2 years of relevant working experiences
• Good MS Office.
• Pro-active.
• Strong Problem-Solving skills.
• Requires minimum supervision
• Ability to work properly within a team
• Customer-oriented mindset
• Excellent Customer service skills.
• Effective English communication (written and verbal).
• Bachelor in Foreign Trade/ Economics/ Foreign Language.

• Attractive salary.
• The Opportunities for higher position
• Friendly & Professional working environment

Cập nhật gần nhất lúc: 2021-10-07 15:12:03