About Sellerwix
Sellerwix is a Print- On- Demand (POD) software company committed to providing exceptional services to cross border sellers by delivering high- quality products and ensuring seamless operations. We emphasize creativity, innovation, and a customer- centric approach while maintaining integrity and accountability.
Role Summary
We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will have a deep understanding of customer needs, particularly in the POD or eCommerce industry. This role plays a pivotal part in driving revenue growth and fostering long- term relationships with clients.
Key Responsibilities
Customer service includes receiving complaints, inquiries, and feedback from customers, coordinating with suppliers and relevant departments to resolve issues, monitoring progress, and providing updates to customers.
Address customer inquiries, including:
- Providing solutions for app- related issues, checking order status, and ensuring the highest customer satisfaction.
- Information about the company&039;s products and services
- Order status and issues arising during the shipping process.
- Returns, exchanges, and complaints about product quality and services.
- Proposing improvements and optimizing processes during work.
Maintain long- term relationships with customers.
Collaborate with other departments to resolve issues.
Qualifications
Excellent collaboration skills. Honest, hard- working, hard- to- learn, open mindset.
Experience working for an E- commerce startup is preferred.
Strong analytical skills, with the ability to analyze data and make data- driven decisions, are required.
Bachelor&039;s degree in the University of Foreign Language or the University of Economics.
Ability to prioritize tasks and manage time effectively to meet deadlines.
Working knowledge of English is needed, verbal fluency is a plus.
Passion for helping others succeed and a genuine interest in building strong customer relationships.
Why you’d love to work with us
PTI Insurance coverage begins immediately upon signing the official labor contract
12 days of annual leave + 5 sick leave days
Insurance contributions are based on 90% of the gross salary.
Monthly KPI- based bonuses
Competitive compensation package with a quarterly and annual bonus, annual health care insurance, and yearly performance.
Free snacks and coffee
13th- month salary
Cash bonuses on holidays and Tet, birthday.
Strongly focusing on personal development and satisfaction with a dedicated training roadmap as well as a clear career path designed for each individual.
Truly a friendly, non- hierarchical, and fast- growing working environment.
Weekly Happy Hour, annual team building events and company trips
Perfect for customer service enthusiasts, as we stay up- to- date with the latest industry trends.
The recruitment process would be short and sweet!
If you pass the CV round, then up to 2 interviews are all that’s left!
We read your CV and cover letter carefully and contact you in either case
