Customer Service Representative

Striving to meet and exceed sales goals.
Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates.
Preparing weekly and monthly sales reports.
Work with production planner on customer demand.
Work through part shortages list and communicate late deliveries to customers via email, phone and or customer portal as needed by customer.
Processing Purchase Orders/Sale Orders, Customer inquiries.
Ensure that all customer complaints are addressed and communicated to team members.
Support other supply chain activities
Monitor customer daily shipment requirements and prepare Out Bound Deliveries (OBD’s) in SAP system.
Perform other duties as assigned.
Provide general customer service including order status, tracking requests, etc.
Work with quality and management team to issue customer RMAs.

- Strong PC skills, especially with MS Word, Excel and Outlook.
- Excellent verbal, written, and interpersonal communication skills in Vietnamese and English.
- At least 2- 3 years of experience in a relevant position
- Self- motivated and able to take the initiative to complete tasks quickly and independently.
- Must be able to multitask and process information at a very detailed level.
- Experience with SAP database software preferred.
- Bachelor&039;s degree in a related field required.
- Experience in manufacturing customer service preferred.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-06-08 21:50:05