Customer Service Representative

• Meet customer expectations through effective communication via phone and email
• Resolves product/service problems
• Investigates/resolves common problems. Promotes company products/services
• Work with other departments to successfully resolve customer issues in a timely fashion
• Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
• Assesses basic needs of customer and suggests alternative products/services
• Proactively communicate any changes in commitment to distribution and/or dealers
• Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
• Escalation of web site process and service issues in a timely and consistent manner
• Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery

• Thorough understanding of Internet technologies including browser basics;
• Technical sales experience preferred;
• 3 years of customer support experience in manufacturing;
• Bachelors Degree in a related field;
• Computer competencies including: MS Outlook, Word, and Excel;
• Team player with positive attitude;
• Attention to detail, follow up and multitasking;
• Ability to develop creative solutions to customer service issues;
• Ability to create a "cared for" customer atmosphere;
• Ability to present the product and the company in a professional manner;
• Good at English in 4 skills: listening, speaking, writing and reading;
• Strong business correspondence skills;
• Excellent verbal and written communication and problem solving skills;
• Demonstrates sound business judgment and decision making;

13 months salary and bonus
Professional environment
Saturday and Sunday off

Cập nhật gần nhất lúc: 2024-04-17 11:25:18