Customer Service Representative (Nhơn Trạch)

For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.
For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.
Make ICD Credit Note/ Debit Note
Follow up SLOB caused by function monthly
Reply estimated delivery date for customer PO.
Take orders and follow it up: issue SO and get approval.
Follow up CRM complain to close cases soon.
Work- well with relative functions for focusing on business.
Open accounts and maintain customers’ information.
Follow up CRM opportunities to convert to actual sales.
Lead changes and adapt positively to be implemented smoothly.
Adjust SO quantities for delivery.
Follow up with OTIF delivery and contribute planning team control OTIF result.
Optimize FG: control SO of big volume (>5T); control suitable SO issue…
Monthly Commission Calculation for VTSC, Hop Nhat Agency
Immediately follow up price increase and input system for pricing control.
Follow up and push delivery to reach target monthly.
Submit Sales Contract status report monthly.
In charge CSAT/ROCK– In control belong to sales.
Issue SO and send to planning and logistics team.
Issue Sales Contract and follow up.
Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,
Control stock location transfer: STO U35D- U39D/ Billing for local ICD (inc. Raw)
Issue FOC, CO
Fast learn any courses to improvement tasks.
Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.
In charge ISO belongs to sales.
Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.
Check production completion daily and feedback to Customers if needed.
ICD price advice
Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information…
Ad- hoc assigned by LM.
Join pine line review with sales team to support business growth.
Contact with team to send related documents.

Can work in high pressures.
Communication skills/ Analysis skills
Graduated from University; referred in Business Administration/ Accounting major.
Candidates living in Nhon Trach, Long Thanh or near by areas are preferred.
Experienced in commercial/ sales accounting, customer service.
Being a careful and hard- working person.
Proficiency in MS Office, accounting tasks (tax, excel, invoice, ...).
Good English or Chinese.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-09 14:35:03