Customer Service Representative Tek Experts Co., Ltd

TEK EXPERTS CO., LTD
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Mô tả công việc

What we’re looking for:
We’re looking for dynamic, passionate, and customer- oriented professionals to support our clients with excellent customer service while managing high- severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.
You will need the ability to thrive in a fast- paced and challenging environment where everyone is empowered and committed to delivering the best. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
**Benefits:
• Performance Bonus
• Additional Private Healthcare insurance
• Annual health check- up
• Cross- transfer and internal promotion opportunities
• Top center location office (Lotte Center Hanoi, Lieu Giai, Ba Dinh)
• Company trip, Team Building
• Lunch allowance
• Excellent working conditions, casual atmosphere, and state- of- the- art hardware
• 100% salary during probation
• Full salary compulsory insurance
• International and professional working environment, long term and growing career path
• Gifts on the occasion of employee’s birthday, wedding, childbirth, Tet holidays, Women’s Day, Mid- Autumn festivals,…
Duties and responsibilities:
• Proactively provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
• Coaching and advising team members on case handling, and other requests from management.
• Communicate with end- users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes, always protecting confidential and sensitive information.
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
• Collaborate with cross- functional teams to ensure timely and accurate issue resolution.

Yêu cầu công việc

• Customer obsession, initiative, and drive to exceed expectations required.
• Experience in customer care, pre- sales, account management, quality assurance, or IT required.
• Creativity, adaptability, and strong problem- solving skills required.
• Minimum 2 years of experience in customer service, customer support, or technical support, with demonstrated understanding of customer service environments and solutions required.
• Proficiency in written and spoken English required.
• Ability to work independently but know when to collaborate required.
• Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
• Since our customers/clients are based abroad, our potential candidates are expected to be able to work in shifts; or public holidays (with overtime compensation).

Quyền lợi

Excellent insurance package

Top office in a central location, Sky Garden area

Excellent working conditions, casual atmosphere, and state- of- the- art hardware

Cập nhật gần nhất lúc: 2024-04-03 13:44:05

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TEK EXPERTS CO., LTD

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Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
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Trình độ yêu cầu
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Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
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Giới tính
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Hạn nộp hồ sơ
01/05/2024
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