Customer Service Representative (Temporary)

Sales Support
-Sourcing with vendors
-Preparing quotation
-Answer customers’ calls
-Processing customer’s order
-Collecting payment from customers
-Following shipments with vendor and update customer with lead time
-Provide after sales services to customers
-Generate Sales and Purchase Reports
-Create and maintain updated vendors registration and information, as well as initial checking of information
-Stock Planning
Order Entry
-Posting the order in system includes entering proforma invoice (sales order), purchase order, goods receipt, purchase invoice, delivery note and tax invoice.
Logistics
-Liaising with the shipping company / courier services provider for import and export.
-Work with warehouse for local delivery arrangement
Receiving and Dispatching
-Monitoring shipment schedules, check arrival times of the shipments.
-Check physically the quantity of receipt when the shipment arrived at the warehouse
-Contacting trucker or courier services to pick up for local dispatch
-Packing the goods and prepare required documents for local dispatch.
General office activities
-Administrative work like ordering stationeries and necessities for the office, call repair services etc..
-Filing documents
-Record the sample orders in and out
-Handling petty cash

. 3 years order processing experience, working in trading company is preferred;
. Have experience in purchasing is an advantage
. Have knowledge in logistic or import process
. Maintain high quality services to satisfy customer needs
. Patient, pleasant and be able to work independently
. A keen sense of responsibility and be able to work under pressure
. Knowledge in ERP system is preferred
. Able to communicate in English
. Good communication skills