Customer Service Representative

JOB DETAILS:

* Customer service (60%): take care service after sales
- Understand clearly customers&039; requirements
- Prepare delivery documents, payment documents for EPE/non- EPE customers.
- Monitor shipment status and update delivery schedules to customers.
- First window to receive feedbacks from customers, coordinate with related department to resolve issues timely and effectively.
- Receive & follow Sales orders, solve issues to ensure deliver goods to customers on time.
- Review, make Principal/Salee contracts, NDA, complete Vendor Accreditation forms provided by customers.
- Prepare official quotations with information provided by Sales team.
- Receive customers&039; forecast and align with SCM team to determine order volume.
- Make reports
- Plan delivery schedules to customers, coordinate with Warehouse team to well prepare delivery procedures for each customer.
- Proactively work with customers for repeated orders.
- Other sales support tasks.
* Import- export process (30%):
- Send PO to suppliers.
- Coordinate with Sales/Engineer team to understand clearly about the products and find suitable HS code.
- Check legal methods to reduce import duties and taxes, by using CO/bonded warehouse,...
- Prepare On- spot export CDs and other documents.
- Calculate & compare shipping costs and analyze information to choose the suitable transport option.
- Check shipping documents, open import CDs.
* Other tasks assigned by manager (10%)

JOB REQUIREMENTS:

- Good service mindset to Customers.
- Good English for job (4 skills)
- Having a sense of strong responsibility and time management.
- Must have: Minimum 1 year of import- export experience and working with Customer.
- Bachelor’s degree in Supply Chain, Logistics, Import- Export, Economic or similar field.

SKILLS and OTHERS:

- Flexible, Progressive, Energetic
- Good Microsoft Office skills (excel)
- Hardworking, Attention to details, High responsible
- Good data analysis skills is a plus

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-16 10:15:02