Customer Service Representatives (Attractive Benefit Pakage)

What we’re looking for
We’re looking for a customer- oriented Escalation Specialist/ Customer Service Representatives to support our clients with excellent customer service while managing high- severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end- user customers and our client’s representatives to ensure quality resolutions are achieved.
Duties and responsibilities
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
• Collaborate with cross- functional teams to ensure timely and accurate issue resolution.
• Communicate with end- users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed.
• Mentor junior specialists as needed or requested by management.
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.

Skills and competencies
• Certifications relevant to the product are helpful
• 2- 3 years of experience in customer service, customer support, or technical support is required
• Good English communication skills
• Strong researching, problem solving and troubleshooting skills

Start fulfilling your dreams
You will work in professional working environment, salary increases every year, many days off and salary that you will love

Why Tek Experts?
We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client oriented and results- driven.
In return, we offer you
• Social – Health – Insurance paid fully
• Top office in a central location
• Continuous professional development and certification programs
• 13- month salary per year
• Clubs program: Football, Table Tennis, Book, ...
• Committed to offering career development opportunities to all our staff
• Excellent working conditions, casual atmosphere, and state- of- the- art hardware
• Training courses: Technical skills- Soft skills – English
• Healthcare: Annual health check- up, Premium Health Insurance

Cập nhật gần nhất lúc: 2024-05-11 02:45:03