Customer Service Sales Representative

Manage the team of CS ICs and establish SOPs.
Help customers deal with after- sales problems according to the SOP process and improve customer satisfaction.
Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.
Participate in cross- department/cross- team communication, and promote the rapid resolution of various pre- sales and after- sales problems.
Responsible for the maintenance of private messages and comments on the brand&039;s official social media.
Responsible for the live chat communication (pre- sales & after- sales) of PH customers.
Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.

Working time: 9 AM to 6 PM, Monday to Friday.
Have 1- 3 years experience in a similar position.
Reliable and pays close attention to detail.
Has the ability to create and/or produce documents.
Being fluent (listening, speaking, reading, writing) in English or Mandarin is a plus.
Good learning ability, communication skills, execution ability, and comprehension ability.
Location: Tran Quang Khai St., District 1, HCMC
Experience working in customer service teams, particularly for e- commerce platforms.

Working hours: 9:00- 18:00,
From Monday to Friday (Closed Saturday, and Sunday)
High income, 13th month salary + quarterly bonus
Enjoy full benefits according to State regulations

Cập nhật gần nhất lúc: 2023-11-30 20:35:33