Customer Service Senior

- Handling escalation cases from customers to ensure the due process has adhered properly with the highest customer service-oriented mindset
- Assisting and mentoring new employees
- Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements
- Coaching and assisting team members to ensure performance
- Being responsible for communicating new information or any update to all member

- At least 2 years of experience in the contact center
- Ability to coaching
- Good communication
- Fast-learning and open to change.
- Able to work with high pressure and tight deadline.
- Proactive attitude and able to work with minimal supervision

Cập nhật gần nhất lúc: 2022-04-21 16:49:03