Customer Service Specialist

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries: quotation, order, control inventory and shipping schedule to customer;
• Corporate with other departments, vendors and forwarders;
• Process documents related to Import- Export, Custom and payment process (Bill, Invoice…);
• Following up with customers to ensure high- level satisfaction and determining future requirements;
• Follow up on customer interactions.
• Communicate and coordinate with internal departments;
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries;
• Record details of inquiries; making weekly, monthly sale and inventory report to managers;

Foreign language skill: English (advanced level: both written & spoken); Chinese communication is a plus;
Education & Knowledge: University degree, prefer major in economics, marketing, finance or equivalent;
Other skills: Good communication & negotiation skill, good problem solving skill, good customer service skill;
Computer skill: good at Excel, data analysis & reporting;
Experience: at least 3- 5 years of experience in customer service field, especially in electronics industry;
Character:
- Patient & resilient to deal with customer.
- Proactive and ambitious to develop a career in an international company;
- Honest, flexible to adapt to different work environments;

- Shuttle Bus from Hanoi- Company- Hanoi
- 13th month salary and Yearly Performance Bonus
- Saturday and Sunday off work

Cập nhật gần nhất lúc: 2024-03-09 13:20:20