Customer Service Specialist (Accounts Management)

Mô tả Công việc
Alerts customers on shipment issues in advance.
Handle and resolve customer complaints/inquiries via mail in a timely and accurate manner.
Provide administrative support (such as report preparation) and any other duties as assigned.
Follow up with Logistics and Fulfillment team to ensure booking/ stock available for outbound shipments.
Provide outstanding customer service to improve customer satisfaction and relationship.
Manage new orders in system: process, sequence, send proforma.
Coordinate, analyze and improve customer service functions to meet company goals.
Manage pending orders, consolidate orders and fulfill the shipment.
Interface with customers and sales representative to handle both pre- sales and post- sales service function.
At all- time comply with company policies, procedures and instructions.

Yêu Cầu Công Việc
Education:
University graduate, major in Foreign trade or Economics.
Experience:
· At least 3 years experiences in the same position.
· Experience in customer service in manufacturing companies is a plus.
· Local candidates are preferable Ba Ria Vung Tau provice
Knowledge of:
· Knowledge of Import/Export Customs and Shipping Documentation.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
· Knowledge of Furniture Industry is an advance.
Skills and Abilities
· Strong competence in the use of technology and software applications including MS, ERP
· Familiar with maintaining customer database.
· Must be able to communicate fluently in English.
· Excellent communication skills, ability to communicate with all organizational levels.
· Proficiency in the management of resources.
· Ability to train and coach team members on processes, procedures, compliance and product knowledge.
· Strong interpersonal and communication skills.
· Constructive and creative thinking (in problem solving)

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Cập nhật gần nhất lúc: 2024-08-31 17:10:02