Customer Service Specialist (Accounts Management)

Provide administrative support (such as report preparation) and any other duties as assigned.
Handle and resolve customer complaints/inquiries via mail in a timely and accurate manner.
Manage pending orders, consolidate orders and fulfill the shipment.
At all- time comply with company policies, procedures and instructions.
Alerts customers on shipment issues in advance.
Follow up with Logistics and Fulfillment team to ensure booking/ stock available for outbound shipments.
Coordinate, analyze and improve customer service functions to meet company goals.
Interface with customers and sales representative to handle both pre- sales and post- sales service function.
Provide outstanding customer service to improve customer satisfaction and relationship.
Manage new orders in system: process, sequence, send proforma.

Education:
University graduate, major in Foreign trade or Economics.
Experience:
· Experience in customer service in manufacturing companies is a plus.
· Local candidates are preferable Ba Ria Vung Tau provice
· At least 3 years experiences in the same position.
Knowledge of:
· Knowledge of Furniture Industry is an advance.
· Knowledge of Import/Export Customs and Shipping Documentation.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
Skills and Abilities
· Excellent communication skills, ability to communicate with all organizational levels.
· Familiar with maintaining customer database.
· Must be able to communicate fluently in English.
· Constructive and creative thinking (in problem solving)
· Strong competence in the use of technology and software applications including MS, ERP
· Strong interpersonal and communication skills.
· Proficiency in the management of resources.
· Ability to train and coach team members on processes, procedures, compliance and product knowledge.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-15 17:40:02