Customer Service Specialist (Accounts Management)

Interface with customers and sales representative to handle both pre- sales and post- sales service function.
Handle and resolve customer complaints/inquiries via mail in a timely and accurate manner.
Alerts customers on shipment issues in advance.
At all- time comply with company policies, procedures and instructions.
Provide outstanding customer service to improve customer satisfaction and relationship.
Manage new orders in system: process, sequence, send proforma.
Follow up with Logistics and Fulfillment team to ensure booking/ stock available for outbound shipments.
Coordinate, analyze and improve customer service functions to meet company goals.
Manage pending orders, consolidate orders and fulfill the shipment.
Provide administrative support (such as report preparation) and any other duties as assigned.

Education:
University graduate, major in Foreign trade or Economics.
Experience:
· Experience in customer service in manufacturing companies is a plus.
· At least 3 years experiences in the same position.
· Local candidates are preferable Ba Ria Vung Tau provice
Knowledge of:
· Knowledge of Furniture Industry is an advance.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
· Knowledge of Import/Export Customs and Shipping Documentation.
Skills and Abilities
· Strong competence in the use of technology and software applications including MS, ERP
· Strong interpersonal and communication skills.
· Ability to train and coach team members on processes, procedures, compliance and product knowledge.
· Familiar with maintaining customer database.
· Constructive and creative thinking (in problem solving)
· Must be able to communicate fluently in English.
· Excellent communication skills, ability to communicate with all organizational levels.
· Proficiency in the management of resources.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-28 11:45:02