Receives customer order data in the system and follow up order product list to ensure the vendor delivery product on time to fulfill the customer order
Communicate and coordinate with colleagues as necessary.
Working with vendors and Supply chain planner by pulling products into warehouse
Prepare report to analyse and summarize the vendor performance
Completes other assignments and special projects as requested by the Customer Service Supervisor/ Customer Service Manager.
Maintains vendor records by updating vendor/ products information.
Maintains relationship with vendor and supply chain planner
Communicates with vendor for shipping products
Resolves product or service problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Education:
University graduate, major in Foreign trade or Economics.
Experience:
· Local candidates are preferable Ba Ria Vung Tau province
· At least 3 years experiences in the same position.
· Experience in customer service in manufacturing companies is a plus.
Knowledge of:
· Knowledge of Furniture Industry is an advance.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
· Knowledge of Import/Export Customs and Shipping Documentation.
Skills and Abilities
· Strong interpersonal and communication skills.
· Strong competence in the use of technology and software applications including MS, ERP
· Constructive and creative thinking (in problem solving)
· Must be able to communicate fluently in English.
· Familiar with maintaining customer database.
· Ability to train and coach team members on processes, procedures, compliance and product knowledge.
· Excellent communication skills, ability to communicate with all organizational levels.
· Proficiency in the management of resources.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-06-18 16:40:08