Customer Service Specialist (Order Fulfillment)

Communicate and coordinate with colleagues as necessary.
Resolves product or service problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains vendor records by updating vendor/ products information.
Maintains relationship with vendor and supply chain planner
Receives customer order data in the system and follow up order product list to ensure the vendor delivery product on time to fulfill the customer order
Working with vendors and Supply chain planner by pulling products into warehouse
Communicates with vendor for shipping products
Prepare report to analyse and summarize the vendor performance
Completes other assignments and special projects as requested by the Customer Service Supervisor/ Customer Service Manager.

Education:
University graduate, major in Foreign trade or Economics.
Experience:
· Local candidates are preferable Ba Ria Vung Tau province
· Experience in customer service in manufacturing companies is a plus.
· At least 3 years experiences in the same position.
Knowledge of:
· Knowledge of Import/Export Customs and Shipping Documentation.
· Knowledge of Furniture Industry is an advance.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
Skills and Abilities
· Constructive and creative thinking (in problem solving)
· Strong interpersonal and communication skills.
· Proficiency in the management of resources.
· Must be able to communicate fluently in English.
· Ability to train and coach team members on processes, procedures, compliance and product knowledge.
· Strong competence in the use of technology and software applications including MS, ERP
· Familiar with maintaining customer database.
· Excellent communication skills, ability to communicate with all organizational levels.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 16:30:36