Customer Service Staff

ESSENTIAL DUTIES & RESPONSIBILITIES
- Work closely with related department to ensure OTD
- Send the containers pick up to logistic
- Work closely with warehouse for inventory control
- Work directly with US AFI team to receive the orders via the AFI system
- Other jobs will be assigned by Customer service Supervisor
- Update the quantity and ETD in AFI system
- Work with IE on container map, confirm ETD with P&IC
- Send the booking request to logistic
- Daily communicate with AFI on orders and shipment
SCOPE OF RESPONSIBILITY
Be responsible for maintaining and developing customer

MINIMUM QUALIFICATIONS

Education

Required – University graduate, major in Foreign trade or Economics

Experience

Over 1 year experience in customer service experience with international customers
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.

Knowledge of:

Customer Management
Knowledgeable about furniture product

Skills and Abilities

Strong problem solving skill
Excellent communication skills, ability to communicate with all organizational levels
Fluency in written and spoken English.
Strong interpersonal & multi- tasking skills
Familiar with maintaining customer database

EQUIPMENT USED

Phone
Copier
Scientific Calculator

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

Mental Effort

Ability to meet strict deadlines
Attention to detail

Physical Requirements

Healthy, prefer single or married with kids

Working Conditions

Office

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-01-05 04:20:03