Customer Service Staff (AirFreight Logistic)

Other tasks assigned by the Manager.
Support the Sales team in approaching, consulting, and quoting logistics services to customers/Contact customers to advise on vessel schedules and shipment details for booking.
Monitor large shipments and resolve any issues during transport.
Negotiate and finalize service contract terms with managed customers/Check door- to- door rates with agents for sales inquiries.
Assist the accounting department in debt collection.
Plan to approach new potential customers and maintain service for existing ones/Book space with carriers, co- loaders, and airlines for shipments.
Submit daily, weekly reports, monthly volume reports, and self- evaluate KPI.
Process and maintain customer data and relationships.
Track, update, and notify shipment status to customers and agents.
Coordinate with departments to promptly and efficiently handle customer needs for bookings, container pick- up/drop- off, and transportation procedures.

(Chi tiết công việc sẽ được trao đổi trong buổi phỏng vấn)

Preference: Experience in local sales- Knowledgeable in the air freight market
Education: Bachelor’s degree in Economics, Import- Export, or Logistics.
Experience: Minimum 2 years in a similar role.
Skills: Excellent communication, negotiation, and problem- solving; proficient in office software; good English; strong teamwork and independence.
Traits: Proactive, responsible, detail- oriented, pressure- tolerant, long- term commitment to logistics, confidentiality awareness.
Languages: Fluent in English (spoken and written). Mandarin is a plus.

Competitive salary, good benefit and bonus.
Performance based bonus, Year- end Profit Bonus, 13th- month salary bonus...
Social and health insurance in accordance with Vietnam Labor Law.
Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.

Cập nhật gần nhất lúc: 2025-07-11 21:25:03