Customer Service staff - Customs Operations (Cross Border)

MAIN RESPONSIBILITIES:
- Provide consultation to new and existing clients on service procedures, required documents, HS codes, product policies, and basic regulations related to import/export activities.
- Monitor shipment status at border checkpoints, and proactively respond to delays, special requests from customs authorities, or other incidents.
- Perform other tasks as assigned by supervisor.
- Submit regular work reports and propose service improvements to enhance customer experience.
- Coordinate with the customs declaration team to verify the completeness and validity of documents, and handle any issues arising during the clearance process.
- Receive and process customer requests related to import/export documentation and customs procedures at land border checkpoints.
- Work closely with the field operation team and clients to address issues and ensure smooth clearance.
- Collaborate with relevant departments such as operations, accounting, drivers, warehouse staff, and customs brokers at the border to effectively support customers.
- Check and advise on customs procedures and product- related regulations upon request from clients or the sales team.
- Receive and resolve customer complaints, and coordinate with relevant departments to propose appropriate solutions.
- Update customers on customs clearance progress and shipment status via phone, email, or internal systems.

REQUIREMENTS
- Education: College or University degree in International Business, Logistics, Import- Export, Foreign Trade, Languages, or related fields.
- At least 2 years of experience in logistics, import- export, customer service, or customs- related operations is a strong advantage.
- Proficiency in Chinese (mandatory or highly preferred), with the ability to communicate professionally with Chinese clients.
- Excellent communication and the ability to respond with accuracy and timeliness.
Flexible in problem- solving with a strong service mindset and readiness to support customers.
- Strong negotiation, persuasion, and problem- solving abilities.
- Team- oriented with a high sense of responsibility and proactive work attitude.

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Cập nhật gần nhất lúc: 2025-10-02 19:00:03