Customer Service Staff_Nhân Viên Chăm Sóc Khách Hàng

* Order Processing:
- Daily input all orders received, check and release to production.
- Handle label inquiry/orders from receiving to shipment.
- Manage documents by processing and filling all related documents to assure customer profile well maintained.
- Join in training/meeting to get full understanding about handling orders/queries
- Fulfill all information on order tracking template and key into system.
- Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
* Delivery management:
- Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
- Ensure on time delivery to meet customers&039; expectation.
- Negotiate with customer if necessary for any possible delay in delivery
- Daily update shipment and record invoice of
* Customer service and management:
- Measure and collect customer satisfaction
- Deal with and manage all claim and return requests from customers
- Other jobs assigned by Customer Service Leader
- Response any inquiries from customer in a timely manner (24 hours).
- Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
- Report order and delivery status regularly to Customer Service Leader.

- Education: University/ College
- Prefer candidate live in Binh Duong
- English: Communication
- Experience: Preferably ~2 years of working experience in Sales or Customer Service field at manufacturing company

- Annual travel
- Periodic health check, travel, wedding, funeral, childbirth,...
- Participating in insurance according to Law, accident insurance 24/24
- Health insurance for employees working for 1 year
- Salary: 12,000,000- 15,000,000
- 13th month salary bonus
- Working time: 7:45- 16:30
- Working day 22 days/month
- Annual salary increase as KPI score
- Clean and safe working environment

Cập nhật gần nhất lúc: 2024-08-02 16:00:03