CUSTOMER SERVICE STAFF (SALES SUPPORT OR FULL TIME)

Coordinate with departments to promptly and efficiently handle customer needs for bookings, container pick- up/drop- off, and transportation procedures.
Support the Sales team in approaching, consulting, and quoting logistics services to customers/Contact customers to advise on vessel schedules and shipment details for booking.
Monitor large shipments and resolve any issues during transport.
Other tasks assigned by the Manager.
Process and maintain customer data and relationships.
Plan to approach new potential customers and maintain service for existing ones/Book space with carriers, co- loaders, and airlines for shipments.
Negotiate and finalize service contract terms with managed customers/Check door- to- door rates with agents for sales inquiries.
Track, update, and notify shipment status to customers and agents.
Assist the accounting department in debt collection.
Submit daily, weekly reports, monthly volume reports, and self- evaluate KPI.

Preference: Experience with US/Canada routes.
Skills: Excellent communication, negotiation, and problem- solving; proficient in office software; good English; strong teamwork and independence.
Traits: Proactive, responsible, detail- oriented, pressure- tolerant, long- term commitment to logistics, confidentiality awareness.
Experience: Minimum 2 years in a similar role.
Education: Bachelor’s degree in Economics, Import- Export, or Logistics.

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Cập nhật gần nhất lúc: 2025-09-06 03:45:02