Customer Service Supervisor

· Deal directly with customers either by telephone, electronically or face to face
· Care of shipments and resolve issues during the transportation; coordinate internally to facilitate delivery progress, and externally to bridge the customer’s requirements and operations.
· Follow up on customer interactions
· Handle complaints, tackle arising issues with customers in proper manner.
· Organize workflow to meet customer timeframes
· Provide pricing and delivery information
· Handle and resolve customer complaints
· Manage customers&039; accounts
· Receiving delivery requests from customer and superintend picking process.
· Maintain customer databases
· Provide feedback on the efficiency of the customer service
· Process orders, forms, applications and requests
· Checking market rate
· Obtain and evaluate all relevant information to handle product and service inquiries
· Communicate and coordinate with internal departments
· Respond promptly to customer inquiries
· Proactively update shipment status. Making exactly the delivery reports to customer (daily).

· University Graduate with major: economics, foreign trade, logistics
· Willing to work under high pressures.
· Good knowledge in English (verbal/written). Chinese is plus
· At least 03 years experience
· Priority for experience in forwarding company and customs procedures
· Ability to learn/adapt quickly.
· Proficient at MS Office.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-25 17:50:02